Privacy Policy | Neutral Junction

1. Information We Collect

We collect different types of information from and about users of our website and services, including:

1.1 Personal Information You Provide to Us

Contact information: Name, email address, mailing address, phone number
Account information: Username, password, account preferences
Profile information: Body measurements, style preferences, fashion interests
Payment information: Credit card details, billing address (note: payment information is processed by our secure third-party payment processors)
Communication data: Information you provide when contacting us, including through our contact form, email, or telephone
Service data: Information related to the services you request, such as styling preferences, wardrobe inventories, and appointment details

1.2 Information We Collect Automatically

Technical data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
Usage data: Information about how you use our website and services, including which pages you visit, how long you spend on each page, what you click on, and your navigation paths
Cookie data: Information stored in cookies that we place on your device (see our Cookie Policy section for more information)

1.3 Information We Receive from Third Parties

Social media data: If you interact with us through social media platforms, we may receive information from those platforms according to their privacy policies
Business partners: We may receive information about you from our business partners, such as when you are referred to our services
Public sources: We may collect information about you that is publicly available

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

To provide the services you request, such as personal styling, wardrobe audits, and style workshops
To personalize your experience based on your preferences and interests
To improve our website and services based on your feedback and interactions
To process payments and fulfill orders
To manage your account and provide customer support

2.2 Communication

To respond to your inquiries, comments, and requests
To send you service-related notifications, such as appointment confirmations and reminders
To send you marketing communications, such as newsletters and promotional materials (with your consent where required by law)
To invite you to participate in surveys or provide feedback

2.3 Security and Legal Compliance

To protect our website, services, and business operations
To detect, prevent, and address technical issues, fraud, and illegal activities
To comply with legal obligations, such as responding to legal requests and establishing, exercising, or defending legal claims
To enforce our terms and conditions and other agreements

2.4 Analytics and Research

To analyze how our website and services are used
To monitor and analyze trends, usage, and activities in connection with our services
To develop new products, services, features, and functionality

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

3. Your Rights Regarding Your Information

Depending on your location, you may have certain rights regarding your personal information. These may include:

3.1 Access and Information

You have the right to request access to the personal information we hold about you and receive information about how we process it.

3.2 Rectification

You have the right to request that we correct any inaccurate or incomplete personal information about you.

3.3 Erasure

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

3.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.

3.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.

3.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, such as when we process your information for direct marketing purposes.

3.7 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

3.8 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law. Please note that we may need to verify your identity before processing your request.

4. Sharing Your Information

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, such as:

Payment processors to process transactions
Cloud hosting providers to store our data
Email service providers to send communications
Analytics providers to help us understand how our website is used
Customer service providers to assist with inquiries

These service providers are only permitted to use your information to provide services to us and not for their own purposes.

4.2 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users and to enhance your experience. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

5.1 Types of Cookies We Use

Strictly Necessary Cookies: These cookies are essential for the operation of our website and enable you to use its features.
Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us improve how our website works.
Functionality Cookies: These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

5.2 Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

5.3 Third-Party Cookies

Some cookies are placed by third parties on our website. These third parties may include analytics providers (such as Google Analytics), advertising networks, and social media platforms. These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website and other websites.

6. Data Security

We have implemented appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of sensitive information
Regular security assessments
Limited access to personal information on a need-to-know basis
Physical and electronic safeguards
Employee training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. International Data Transfers

Our operations are primarily based in the United Kingdom. However, we may transfer, store, and process your personal information in countries other than your country of residence, including the United States and other countries where our service providers are located.

When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection. These safeguards may include:

Using specific contracts approved for use in the UK and EU (Standard Contractual Clauses)
Transferring to countries with adequate data protection laws as determined by applicable data protection authorities
Obtaining your explicit consent to the transfer after informing you of the potential risks

By using our services, you consent to these transfers in accordance with this privacy policy.

9. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

If you believe that we might have any information from or about a child under 16, please contact us using the information provided in the "Contact Us" section below.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services after any changes or revisions to this privacy policy will indicate your agreement with the terms of the revised privacy policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Neutral Junction

5 Bennett Springs South

Fiona, TS19 9ES

United Kingdom

Email: [email protected]

Phone: +44 3628 600879

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.